Local Delivery Service for the Bay area.

Local delivery under 12 miles from store.

Name: Local delivery under 12 miles from store.
Brand: Delivery Service
SKU: 364215376135191

$17.00

Excluding Sales Tax

RETURN & REFUND POLICY **Return and Exchange Policy** **Grocer John Delivery** **1. Overview** Grocer John Delivery is committed to ensuring customer satisfaction with every order. We understand that there may be instances where you need to return or exchange a product. This policy outlines our guidelines regarding returns and exchanges to provide clarity and transparency. **2. Eligibility for Returns and Exchanges** Customers may be eligible for a return or exchange under the following conditions: - **Damaged or Defective Items**: If you receive a damaged or defective item, please contact us within 24 hours of delivery. We may request photographic evidence to facilitate the resolution process. - **Incorrect Items**: In the event that we deliver an incorrect item that differs from what you ordered, please notify us immediately for a prompt resolution. - **Quality Concerns**: If you are dissatisfied with the quality of a perishable item, such as fruits, vegetables, or dairy products, please inform us within 24 hours of delivery. We may request specific details or evidence, such as photographs, to understand the issue. **3. Non-eligible Items for Return or Exchange** The following items are not eligible for return or exchange unless they are damaged or defective: - **Perishable Items**: Due to their nature, perishable items that have been accepted and received in good condition are generally not eligible for return or exchange unless there is a quality issue. - **Items Marked as Non-returnable**: Certain items may be marked as non-returnable on our website due to health and safety reasons or regulatory restrictions. **4. Process for Returns and Exchanges** To initiate a return or exchange, please follow these steps: - **Contact Customer Support**: Reach out to our customer support team via email or phone with your order number and details of the issue. - **Provide Necessary Information**: Depending on the nature of the issue, we may ask for photographs or other evidence to facilitate the return or exchange process. - **Resolution**: We will review your request and respond within a reasonable timeframe. If a return or exchange is approved, we will provide instructions for the return shipment or exchange process. **5. Refunds and Credits** Refunds or credits will be issued based on the original payment method used for the order: - **Refunds**: Refunds will be processed within 5-10 business days once the returned items are received and inspected. - **Store Credits**: Alternatively, you may opt for a store credit to be applied towards future purchases. **6. Conditions for Returns and Exchanges** - Items must be returned in their original packaging, unused, and in the same condition as when received. - We reserve the right to deny a return or exchange if the item does not meet our return policy criteria. **7. Contact Us** For any questions or concerns regarding our Return and Exchange Policy, please contact Grocer John Delivery customer support at ValuedCustomer@grocerjohn.com or (510) 402-2344. **8. Policy Updates** Grocer John Delivery reserves the right to update or modify this Return and Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. By placing an order with Grocer John Delivery, you acknowledge and agree to abide by the terms and conditions of this Return and Exchange Policy. --- This policy is designed to ensure a fair and efficient process for handling returns and exchanges while maintaining our commitment to customer satisfaction.

**Delivery Policy** **Grocer John Delivery** **1. Introduction** Grocer John Delivery is dedicated to providing prompt and reliable delivery services for groceries within a defined geographical area. This policy outlines the terms and conditions governing our delivery services to ensure clarity and transparency for our customers. **2. Delivery Area** Grocer John Delivery offers delivery services within a designated radius of 12 miles from the designated grocery store picked up area. This radius is determined based on optimal travel conditions and may vary due to factors such as traffic and weather. **3. Delivery Times** Delivery times are estimated based on the distance from the pick-up location to the delivery address, as well as prevailing traffic conditions. While we strive to deliver within 30 minutes of picking up groceries, please note that rare delays may occur due to unforeseen circumstances. **4. Ordering and Confirmation** Customers can place orders through our website or mobile application. Upon placing an order, customers will receive an estimated delivery time. A final confirmation of the delivery time will be provided once the groceries are picked up and the delivery route is optimized. **5. Delivery Charges** Because we are a deliver service no additional "delivery charges may applied" based on the distance from the pick-up location to the delivery address. All charges are clearly communicated to customers at the time of placing the order. **6. Delivery Personnel** Our delivery personnel are trained professionals who adhere to all traffic and safety regulations. They are responsible for ensuring that groceries are delivered promptly and in optimal condition. **7. Customer Responsibilities** To facilitate smooth delivery, customers are responsible for providing accurate delivery information, including the correct delivery address and any specific delivery instructions. It is also recommended to ensure someone is available to receive the delivery at the specified time. **8. Tracking and Communication** Customers can track their orders in real-time by contacting the customer service number listed on the website and email confirmation. Updates regarding any delays or changes to the estimated delivery time will be communicated promptly via email, SMS, or phone call. **9. Delivery Guarantee** While we make every effort to deliver within 30 minutes of picking up groceries, this time frame is an estimate and not a guarantee. Factors such as traffic congestion or inclement weather may impact delivery times beyond our control. **10. Complaints and Disputes** In the event of any issues or concerns regarding the delivery service, customers are encouraged to contact our customer support team immediately. We will investigate the matter promptly and strive to resolve any disputes in a fair and timely manner. **11. Liability** Grocer John Delivery shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with our delivery services, including but not limited to lost profits, loss of business, or loss of data. **12. Amendments to the Policy** Grocer John Delivery reserves the right to update or modify this Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or notifying customers through other appropriate channels. By placing an order with Grocer John Delivery, you acknowledge and agree to abide by the terms and conditions of this Delivery Policy. --- This Delivery Policy is designed to ensure efficient and reliable delivery services while outlining the responsibilities of both Grocer John Delivery and our valued customers.